Shipping policy

Shipping Policy

At Hidden Labs, we strive to process and deliver every order as efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

Shipping Time

Estimated delivery times range between 8–16 business days depending on the destination country, local customs procedures, and carrier operations.

Delays

While we work hard to meet estimated delivery times, delays may occasionally occur due to customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Hidden Labs is not responsible for delays or delivery issues resulting from incorrect address details.

Lost Packages

If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue