Refund policy

Refund & Return Policy

We want every customer to have a positive experience with Hidden Labs.

Return Window

Customers may request a return within 14 days of receiving their order.

Eligibility

To qualify for a return, the item must be unused, in its original condition, and returned in its original packaging.

Non-Returnable Items

Products that have been used, damaged through misuse, or returned without original packaging may not be eligible for a refund.

Refund Process

Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.

Shipping Costs

Original shipping costs are non-refundable unless the item arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery and provide supporting photos so we can assist you promptly